Personal Statement + KPCB Design Challenge
Personal Statement
I want to change the way we design products, services and experiences by ensuring that the unique experiences and voices of women are always considered in the design process. In everything I design, I always return to this fundamental value, which has been summed up perfectly by Whitney Wolfe Herd, the founder of Bumble: “It’s never been approached from a female perspective.” In our society, there are so many domains and businesses, especially in technology, that have only ever been thought about from the male perspective, and my goal is to make history by designing for herstory.
One of the first projects I worked on where I realized the detrimental impact not including female voices can have on a community was in a class about designing for social impact in sexual education. After surveying and talking to hundreds of students, I discovered that there was a huge lack of information and guidance about birth control on campus. Countless students told me about how the lack of transparency surrounding birth control just caused them to give up and not use a contraceptive all together. After reflecting on this project, it became clear to me that sexual education on campus had a clear male bias and that the insights I found could only be derived from the female perspective. I remember feeling frustrated at the lack of resources allocated to this overwhelming need for about half of the student body, especially since there was such a simple solution. But this frustration quickly turned into a call for action, and by the end of the class I had created a mock-up for a website to increase birth control accessibility, which I am still actively working on implementing today.
This wasn’t the only project I’ve been a part of where I’ve worked to approach an issue from the lens of a female. As one of the founding members of Topt, a female founded food startup, I talked to countless women in all different stages of life about their unique eating habits and dietary struggles. Over the course of 10 weeks, we did over 100 in person user interviews, always keeping in mind the challenges of motherhood, 60-hour work weeks and unattainable body standards. As an active member of Stanford Women in Design, I’ve facilitated design related discussions that have empowered female students and helped organize speaker events with women leaders in design to highlight the importance of creating space for the voices of women.
As you’ll see in my design challenge, whether or not I’m designing a product or feature specifically for women, I always view the problem and architect the solution with a feminine mindset. Regardless of what I’m designing, I want to impact the world by tackling the lack of female representation not only in the design process, but also in the workforce. I hope to take a position of leadership in whatever organization I join to not only promote the narrative of female forward design, but also empower other women to do the same.
Airbnb Redesign
I chose Airbnb for my design challenge because I’ve always deeply aligned with their mission to bring people together anywhere in the world. As an avid user of Airbnb, myself, I was also very excited to speak with and learn what other users like and don’t like about the product. My redesign ended up taking an unexpected turn, but everything was derived from initial conversations I had with users.
User Research
My first step was to go talk to users about their experience using Airbnb. Out of 8 interviews I did, there were three that really stood out to me.
Jailene
“I never book an Airbnb if there are no reviews, even if its cheap and the photos look nice. It just seems risky to me.”
Omar
“When I was traveling in Europe, I always stayed in hostels because it was an easy way to meet and hang out with other travelers. You just don’t get that with an Airbnb.”
Lydia
“I’ve felt unsafe staying in an Airbnb while traveling alone, to the point where sometimes I’ll book a hotel even though Airbnb is way cheaper.”
Insights and Questions
These interviews revealed two valuable insights, one being that in multiple different scenarios, women often don’t feel safe in Airbnbs, and the second one being that for some, there is a lack of community and companionship when staying in Airbnbs. This raised questions such as how can we create more community within Airbnb? Or how can we help women feel safer while using Airbnb? But when it became interesting is when I decided to consider both at the same time:
How might we increases users feelings of safety while simultaneously creating more community?
Brainstorming around this ‘how might we’ question resulted in a really interesting concept, which I’ve decided to call Airbnb Mates.
My redesign concept: Airbnb Mates
Airbnb Mates is a new Airbnb feature that adresses issues of both safety and community. The concept is to allow users with similar travel plans to create groups, and then pick a stay together. This solves the need for more community by creating a more ‘hostel-like’ environment while also solving the need for more safety by providing (reviewed) companions for those that don’t feel safe traveling alone.
Brainstorm
Because I was designing the UX for a completely new concept, getting my ideas out on paper first was essential. Conceptualizing the flow was one of the hardest parts of this project because there were so many different options for how to implement this feature.
Wireframing
After my initial brainstorm, I mocked up a few wireframes to do a second round of user testing, making sure to stay in line with Airbnb’s current UI.
User Testing Round 2
"I would feel a lot safer knowing I was traveling with other trusted Airbnb users, but I wouldn’t want the process of finding a group to be too complicated.”
“I would feel bad being a part of a bunch of different groups, but only ending up with one.”
“I love the focus on community, but I feel like this is harder to book than a hostel. I feel like by the time I’ve found a group someone will have taken the home.”
Final UX Redesign
From the Airbnb landing page, there is an option to select mates
This brings you to the Airbnb Mates page, where you can specify dates, location, number of guests and other filters.
After filling in the information, a list will pop up with others who have similar travel plans and are also looking to create a group.
Clicking on a group will bring up brief summaries about each person in the group.
Clicking on a group member will bring you to a more detailed profile, with a longer bio and reviews from other people who have been mates with that individual.
You can send a request to join as many groups as you like.
From the groups perspective, the request will appear in their group chat with an option to accept or decline the individual. You would also be able to click on the individuals profile.
Once a group has been formed, group members can send each other housing options. When one is sent, there is an option to ‘book’ and when everyone in a group has agreed on a place, it will automatically be booked for them.